- Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service.
- When reviewing online casinos, we collect information about their customer support and language options.
- An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
- He noted that no account verification had been requested despite using a welcome bonus.
- The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
- The Complaints Team had made multiple attempts to contact the casino regarding the player’s delayed withdrawals but received no response.
Payment methods, win and withdrawal limits
Based on their findings, we have calculated the casino’s Safety Index, which is our score describing the safety and fairness of online casinos. The issue was resolved as the player successfully received his full payouts after initial delays in verification and withdrawal requests. The player from Germany faced challenges verifying his account at Caspero, which prevented him from withdrawing his winnings of €1,500. The player from Kazakhstan had requested a withdrawal less than two weeks prior caspero to submitting this complaint. Following the team’s assistance, the issue was resolved, and the player confirmed receipt of their winnings. The player from Germany had requested a withdrawal prior to submitting their complaint. Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. We factor in the number of complaints in proportion to the casino’s size, recognizing that larger casinos tend to experience a higher volume of player complaints. Considering its size, this casino has a very high sum of disputed winnings in complaints from players. Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play.Games
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- The situation remained pending as the team awaited any potential response from the casino.
- The Complaints Team had attempted to contact the casino multiple times for clarification on the delay but had not received a response.
- Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play.
