Available language options and customer support
He submitted all required documents, but his proof of bank account was repeatedly rejected, despite providing a daily transaction history. He noted that no account verification had been requested despite using a welcome bonus. Browse all bonuses offered by Caspero Casino, including their no deposit bonus offers and first deposit welcome bonuses. Whenever we review online casinos, we carefully read each casino’s Terms and Conditions and evaluate their fairness. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at. Based on their findings, we have calculated the casino’s Safety Index, which is our score describing the safety and fairness of online casinos. The issue was resolved as the player successfully received his full payouts after initial delays in verification and withdrawal requests. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. If you or someone you know has a gambling problem and needs help, call or visit Gamecare. Start your mobile play today!Player’s withdrawal is delayed due to verification issues.
The player from Germany had been waiting for a withdrawal for less than two weeks. The player retained the option to reopen the complaint in the future if they wished to resume communication. However, due to a lack of response from the player, the complaint had been closed for the moment. The player from Ireland had been waiting for a withdrawal for less than two weeks. You should always make sure that you meet all regulatory requirements before playing in any selected casino.Copyright ©2026 A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. The situation remained pending as the team awaited any potential response from the casino. The Complaints Team had attempted to contact the casino multiple times for clarification on the delay but had not received a response. More information about which bonuses are available in your region can be found in the ‘Bonuses’ section of this review. The table below shows the casino’s win and withdrawal limitations.Caspero Casino Discussion
Unfair or predatory rules could be exploited in order to avoid paying out the players’ winnings to them. Discuss anything related to Caspero Casino with other players, share your opinion, or get answers to your questions. The Complaints Team marked the complaint as ‘resolved’ following the player’s confirmation of receiving all funds. Consequently, the complaint was marked as unresolved, and the player was advised to reach out to the Anjouan Gaming Authority for further assistance. The Complaints Team intervened after the player reported delays despite all documents being verified and a lack of communication from the casino’s finance department. The issue was marked as resolved following the player’s confirmation of receiving the winnings. To view the casino’s user reviews, navigate to the User reviews part of this page. We determine the overall user feedback score based on the player feedback submitted to us. Taking our finding into consideration, we encourage you to proceed with caution should you decide to play at this casino. Our process for establishing a casino’s Safety Index involves a detailed methodology that considers the variables we’ve collected and analyzed during our review. Continue reading our Caspero Casino review and learn more about this casino in order to determine whether or not it’s the right one for you. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc. An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. The Complaints Team had made multiple attempts to contact the casino regarding the player’s delayed withdrawals but received no response. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience. Online casinos frequently impose limitations on the amounts players can win or withdraw. We only calculate it after a casino has at least 10 reviews, and we have only received 2 player reviews so far. Please note that some of these may only be available to players from selected countries. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Caspero Casino, managing your account, withdrawals, or other matters. Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. That is why we always check these when reviewing casinos. Each casino’s Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels. We strongly suggest players to steer clear of this casino and opt caspero for one with a higher Safety Index. Caspero Casino is one of smaller online casinos based on our estimates or collected information.- He submitted all required documents, but his proof of bank account was repeatedly rejected, despite providing a daily transaction history.
- Browse all bonuses offered by Caspero Casino, including their no deposit bonus offers and first deposit welcome bonuses.
- The player from Germany had been waiting for a withdrawal for less than two weeks.
- Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service.
- The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
- The player from Germany faced challenges verifying his account at Caspero, which prevented him from withdrawing his winnings of €1,500.
Player complaints submitted about Caspero Casino
- The player retained the option to reopen the complaint in the future if they wished to resume communication.
- The player from Germany had requested a withdrawal prior to submitting their complaint.
- The player from Kazakhstan had requested a withdrawal less than two weeks prior to submitting this complaint.
- Considering its size, this casino has a very high sum of disputed winnings in complaints from players.
- These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
- Unfair or predatory rules could be exploited in order to avoid paying out the players’ winnings to them.
